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What to Do If Your Personal Injury Claim Is Denied

BY: Randolph and Associates | July 11, 2024 | Personal Injury

Navigating the aftermath of a personal injury can be daunting, especially when your claim is denied. Denial of a personal injury claim can feel like a setback, but it doesn’t mean the end of your pursuit of justice and compensation. Here’s a comprehensive guide on what steps to take if your personal injury claim is denied, ensuring you’re well-informed and prepared to take action.

1. Understand the Reason for Denial

The first crucial step is to understand why your claim was denied. Insurance companies must provide a written explanation detailing the reasons for their decision. Common reasons for denial include:

  • Lack of Evidence: Insufficient evidence to support your claim, such as medical records, witness statements, or accident reports.
  • Policy Exclusions: The insurance policy may have specific exclusions for your case.
  • Disputed Liability: The insurance company may believe that you were at fault or that the other party was not liable.
  • Delayed Reporting: Claims reported too late can be denied due to non-compliance with policy terms.
  • Pre-Existing Conditions: The insurer may argue that your injuries were pre-existing and not caused by the accident.

Review the denial letter carefully to pinpoint the exact reasons for the denial. This will help you formulate a plan to address and counter these reasons.

2. Gather and Review Documentation

Documentation is key in any personal injury claim. Collect all relevant documents, including:

  • Medical Records: Detailed records of your injuries, treatments, and prognosis.
  • Accident Reports: Police reports, incident reports, and any documentation from the accident scene.
  • Witness Statements: Statements from witnesses who can corroborate your version of events.
  • Photographs and Videos: Visual evidence of the accident scene, your injuries, and any property damage.
  • Communication Records: Emails, letters, and notes from conversations with insurance adjusters and relevant parties.

Thorough documentation can help strengthen your case when appealing a denial.

3. Consult with a Personal Injury Lawyer

Navigating the appeals process alone can be challenging. Consulting with a personal injury lawyer in Santa Monica can give you the expertise and guidance needed to move forward. A seasoned attorney can:

  • Evaluate Your Case: Provide a professional assessment of the reasons for denial.
  • Gather Additional Evidence: Assist in collecting further evidence to support your claim.
  • Negotiate with Insurers: Handle communications and negotiations with the insurance company on your behalf.
  • File an Appeal: Guide you through the appeals process and represent you in any necessary legal proceedings.

4. File an Appeal

Most insurance companies have an appeals process in place. The appeal involves:

  • Submitting a Written Appeal: Write a detailed letter addressing the reasons for the denial and providing additional evidence or arguments.
  • Deadline Adherence: Ensure you meet all deadlines for submitting your appeal as the insurance company outlines.
  • Follow-Up: Keep track of your appeal status and communicate with the insurance company.

5. Consider Alternative Dispute Resolution

If your appeal is denied or you’re unsatisfied with the resolution, consider alternative dispute resolution methods such as mediation or arbitration. These methods can provide a quicker and less adversarial resolution than going to court.

  • Mediation: Involves a neutral third party (mediator) who helps both parties reach a mutually acceptable agreement.
  • Arbitration: Involves a neutral third party (arbitrator) who listens to both sides and makes a binding decision.

6. Prepare for Litigation

If all else fails, you may need to file a lawsuit to pursue the compensation you deserve. Your personal injury lawyer will be crucial in this process, helping you prepare and present your case in court.

  • File a Complaint: Your attorney will file a formal complaint with the court, initiating the lawsuit.
  • Discovery Phase: Both parties will exchange information and gather evidence.
  • Trial: If the case doesn’t settle, it will go to trial, where a judge or jury will determine the outcome.

7. Maintain Patience and Persistence

Appealing a denied personal injury claim or pursuing litigation can be lengthy and complex. It’s essential to remain patient and persistent, focusing on achieving a fair resolution.


Facing a denied personal injury claim can be disheartening, but it’s important to remember that you have options. By understanding the reasons for denial, gathering comprehensive documentation, consulting with a personal injury lawyer, and considering alternative dispute resolution methods, you can effectively challenge the denial and seek the compensation you deserve.

Don’t hesitate to contact Randolph and Associates for personalized assistance and expert guidance. We offer a free consultation to discuss your case and explore your options. Call us at 310-395-7900 to schedule your consultation today. Your rights and recovery are our top priority.


Have You Been Injured In An Accident?

If you have been involved in an accident or injured due to the negligence of someone else, it is important that you seek legal representation. The trusted and experienced attorneys at Randolph and Associates are here to guide you in the aftermath of your accident and fight on your behalf to get you the compensation and justice you deserve. Contact us today for a free consultation.
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